- Provide concierge support for a pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.
- Be the first contact point, deliver a strong first impression and set the foundation for long-term partner relationships.
- Define reason for call talk track – designed for consistent, repeatable execution.
- Product/Offering focus – focuses on offering specific to the target audience.
- Execute on structured multi-channel (call, email, social) outreach cadence.
- Obsess Microsoft’s customers and prospects to deliver a world-class customer engagement experience.
- Position competitive offerings and solutions in the context of customer needs and experiences.
- Collect feedback from customers and articulate it back to the business: “Voice of Partner”.
- Meet and exceed targets for:
- ISV onboarding: # of ISV in “Approved” and “Onboarded” status per month
- ISV Activation: 70% of engaged ISVs are consuming at least one benefit, 60% of engaged ISVs are consuming at least 3 or more benefits
- ISV Nurturing & Monthly Engagement: 70% of post-kickoff call applicants engaged monthly, # of ISVs in Publish & Grow stages, # of activities completed (within 48 business hours SLA of assignment)
- ISV Marketplace Publications: 40% of approved applicants published applications to commercial marketplace; 15% of applications published are transactable
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- Bachelor’s Degree in Business Management, IT, Marketing, or a related field
- French speaker is a must.
- Minimum requirements: 2 years (+) sales and marketing experience, 1 year (+) account management experience, 1 year (+) IT industry experience
- Sales skills – familiar with modern selling techniques, consistently execute core messaging strategy, can navigate to decision makers, and establish clear next steps
- Business Operations – Ability to accurately document call outcomes and notes
- Industry knowledge – basic understanding of target industry, ability to deliver provided messaging on solutions·
- Fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM system is required
- Baseline understanding and passion for cloud technologies and changing the world
- Strong written and verbal communication skills and use of professional business language
- Language skills:
- English: Intermediate or Fluent (verbal and written)
- Supported market: Fluent or Native (verbal and written)
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