- As a key member of the Programme Operations team to represents the voice of the customer/ user in the review, update and iteration of process improvements to deliver constant value add to the customer and stakeholders, to ensure learning excellence and good experiences.
- To manage day-to-day operations, in partnership with Training/ Learning Operations Partner to grow efficiency and effectiveness of existing processes to enhance and sustain value in-service delivery.
- The incumbent will also be responsible to implement and review processes for continuous improvement, able to engage and communicate with key internal and external stakeholders to build consensus in process change and improvements
- Works closely with relevant personnel and subject-matter-experts, continue to build trusted partnership with Operations Partners and other teams to ensure operations and learning excellence.
