Visa Operation Staff [Vietnam]

 

• Bachelor Degree
• Command in English (TOEIC 750)

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• Open for Fresh Graduated

JOB TITLE: Visa Operation Staff

DIVISION: Visa Application Centre (VAC)

LOCATION: Hai Ba Trung, Ha Noi

Position Objective: To facilitate the visa application process and handle front office & back office operations conducted at the respective Visa Application Centre (VAC)

Key Responsibilities:

1. PERFORMANCE.

1. Document scrutiny and collection of applications.

2. Data entry, document scanning & uploading into the system.

3. Biometrics collection

4. Fee collection/ cash and bank transactions if assigned

5. Ensure that the entire process is completed within the mandated Turn Around Time (TAT)

6. Update Productivity & Value Added Services to track performance on a daily basis

2. CUSTOMER SATISFACTION

1. Handle customer/ applicant queries personally or via email/ telephone

2. Inform the applicant about Value Added Services

3. Return the results to customers/ courier vendor

4. Encourage applicants to provide feedback on the service provided and their overall experience at the VAC

3. OPERATION EXCELLENCE

1. Maintain compliance to the standard operation procedures, manuals etc

2. Attending training programs scheduled by HR with score well and certifications

3. Error Monitoring be maintained daily to reduce daily errors on a daily basis

Profile Requirements:

• Bachelor Degree
• Command in English (TOEIC 750)
• Basic knowledge of computer skills
• Proficiency in MS Office and good typing speed
• Working experience in hospitality Is preferred
• Open for Fresh Graduated

Benefit:

• 800,000 lunch/ month
• 13th month bonus (can add 14th and 15th for candidate who have good performance)
• Salary: 8,000,000 - 10,000,000 VND/ Month
• 24/7 Healthcare Insurance
• Salary Review one per year
• 100% Salary on 2 month Probation
• Others

585072

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